When it comes to home internet, there are several providers to choose from in Kenya. After researching and reviewing the options, I have compiled a list of the top home internet providers in Kenya based on their reliability, speed, and affordability.

1. Safaricom Home Fibre

Safaricom Home Fibre is a top-rated internet provider in Kenya. They offer fast, reliable, and unlimited internet access from the comfort of your home. Their home fibre packages come in different speeds ranging from 10Mbps to 100Mbps. The prices are quite affordable, with the lowest package starting at Ksh 2,999 per month.

Safaricom lets you choose packages tailored to suit your needs, whether you’re a casual surfer or a data-hungry household. Depending on your lifestyle and budget, you enjoy perks ranging from fast browsing to unlimited streaming.

Bronze Package – Ksh 2,999/month

• Speed: 10 Mbps
• Perfect for fast web browsing, SD movie & music streaming
• Ideal for internet surfing, social media & email

Silver Package – Ksh 4,100/month

• Speed: 20 Mbps
• Enjoy fast web browsing & video calls
• HD TV shows and movies on up to 3 connected devices
• Moderate streaming capabilities
• Superfast video downloads
• CCTV devices capability

Gold Package – Ksh 6,299/month

• Speed: 40 Mbps
• Fast web browsing
• Experience 4K movies & TV shows
• Online gaming and downloading made easy
• Multiple device music streaming
• Superfast video downloads
• CCTV devices capability

Diamond Package – Ksh 12,499/month

• Speed: 100 Mbps
• Lightning-fast web browsing
• Enjoy 4K movies & TV shows
• Heavy online gaming and downloading capabilities
• Multiple device streaming
• Superfast video downloads & music streaming
• CCTV devices capability

2. Zuku Fibre

Zuku Fibre is another popular internet provider in Kenya. They offer unlimited internet connectivity at speeds ranging from 10Mbps to 60Mbps. Zuku provides free installation services, and payments are usually made on a month-to-month basis. The prices are quite affordable, with the lowest internet-only package starting at Ksh 2,799 per month.

Zuku lets you explore a world of limitless possibilities without worrying about data caps or laggy connections. Whether you’re working remotely, binge-watching your favorite series, diving into online gaming adventures, or video-calling loved ones across the globe, Zuku Fiber ensures you’re always connected.

Here are the internet packages:

10Mbps High-Speed Internet – Ksh 2,799/month

• Enjoy fast browsing and smooth streaming
• Free installation for hassle-free setup
• Complimentary modem for seamless connectivity

20Mbps High-Speed Internet – Ksh 4,199/month

• Double the speed for double the fun
• Installation included at no extra cost
• Get a free modem for instant connectivity

60Mbps High-Speed Internet – Ksh 5,999

• The ultimate in high-speed browsing and streaming
• Say goodbye to buffering with lightning-fast downloads
• Enjoy free installation and a complimentary modem

3. JTL Faiba

JTL Faiba is known for offering some of the strongest internet connections for Kenyans in their various affordable packages. They offer unlimited internet connectivity at speeds ranging from 40Mbps to 120Mbps. The prices are slightly higher with the lowest package starting at Ksh 5,000 per month.

4. Airtel Kenya

Airtel Kenya brings you home internet solution with their 4G SmartBox – a state-of-the-art router designed to provide lightning-fast 4G internet speeds. Whether you’re browsing the web, streaming videos, or connecting on social media, the 4G SmartBox ensures you stay connected effortlessly.

Why Choose Airtel Kenya’s 4G SmartBox?

The 4G SmartBox from Airtel Kenya is more than just an internet router; it’s a gateway to seamless and high-speed internet connectivity. Here’s what makes the 4G SmartBox stand out:

• High-Speed 4G Internet: Enjoy uninterrupted browsing, streaming, and gaming with superfast 4G speeds.
• Plug and Play: The SmartBox is easy to set up and use, allowing you to get started immediately.
• Supports Multiple Devices: Connect up to 32 devices at once, making it perfect for both home and office use.
• Compact and Portable: Small enough to fit anywhere, yet powerful enough to handle all your internet needs.
• WPS Button: Simplifies the process of connecting devices to your Wi-Fi network.
• Free 4G SIM Card: Comes with a complimentary SIM card and 10GB of free data to get you started.

4G SmartBox Bundles

Airtel Kenya offers a range of data bundles tailored to meet various internet usage needs. Here’s a look at the available options:

These bundles are designed to provide ample data for all your browsing, streaming, and downloading needs.

Where to Get Your 4G SmartBox

Airtel Kenya has made it easy to get your hands on the 4G SmartBox. Visit any of the following locations:

• Airtel Shops: Available nationwide.
• Carrefour Stores: Located at TRM, Sarit, Junction, Galleria, Mega, Two Rivers, and the Hub.
• Fone Xpress: Available in Tuskys, Naivas, and Quick Mart supermarkets across the country.
• Dixons Electronics: Located on Kenyatta Avenue, Kimathi Street, and KTDA Nairobi.
• Brighter Brands: Found on Kenyatta Avenue in Nakuru.
• Beizuri: Located in Tivoli House, Kisumu.

For those who prefer online shopping, the 4G SmartBox is available on:

• Bovic
• Jumia

5. Telkom Kenya

Telkom Kenya has stepped into the home internet segment with a variety of exciting offers, catering to the diverse needs of its customers.

Here’s why you should consider Telkom’s 4G Home Data Bundles:

• Superfast 4G Internet: Enjoy seamless browsing, streaming, and downloading with Telkom’s robust 4G network.
• Flexible Plans: A range of plans to suit every budget and usage requirement.
• Easy Subscription: Simple and hassle-free subscription process.

Telkom Kenya Home Plans

Daily Plan

• Data: 5GB
• Validity: 24 hours
• Price: KES 250

Perfect for short-term needs or trying out Telkom’s 4G speed without a long-term commitment.

Monthly Plans

1. 12GB Monthly Plan
   • Validity: 30 days
   • Price: KES 1000
2. 30GB Monthly Plan
   • Validity: 30 days
   • Price: KES 2000
3. 50GB Monthly Plan
   • Validity: 30 days
   • Price: KES 3000

For those who need consistent and reliable internet for work, streaming, or gaming, these plans offer great value.

Unlimited Plans

1. Unlimited Plan
   • Price: KES 4000
   • Validity: 30 days
   • Fair Usage Policy: Capped at 13.3GB per day, 400GB per month
2. Unlimited Plus 500GB
   • Price: KES 5500
   • Validity: 30 days
   • Fair Usage Policy: Capped at 16.6GB per day, 500GB per month

For heavy internet users, these plans ensure that you stay connected without worrying about data limits.

Long-Term Plan

• 100GB
  • Validity: 90 days
  • Price: KES 6000

An ideal plan for those who prefer a quarterly billing cycle with substantial data availability.

How to Get Started

New Customers

New customers can enjoy a hassle-free setup with Telkom Kenya. Purchase a Telkom 4G Router, which comes bundled with:

• A 4G SIM card on the home data profile
• FREE 10GB data valid for a month

Existing Customers

If you already have a 4G router, you can:

• Purchase a SIM card on the home data plan.
• Subscribe to the new bundles to enjoy superfast 4G internet speeds.

How to Subscribe

Subscribing to Telkom Kenya’s home bundles is straightforward and can be done through any of these options:

• Dial *544# on your mobile phone.
• Visit Telkom My Account.
• Visit a Telkom retail shop or call Telkom customer care on 100.

6. Liquid Telecom

Liquid Telecom is a leading internet provider in Kenya. They offer unlimited internet connectivity at speeds ranging from 5Mbps to 100Mbps. The prices are quite affordable, with the lowest package starting at Ksh 3,000 per month.

Overall, these are the top home internet providers in Kenya based on their reliability, speed, and affordability. Choose the one that best suits your needs and budget.

Comparing Internet Speeds and Reliability

When it comes to choosing the best home internet provider in Kenya, speed and reliability are two of the most important factors to consider. In this section, I will compare the internet speeds and reliability of the top home internet providers in Kenya.

Speed Test Results

To determine the internet speeds of the top home internet providers in Kenya, I conducted a speed test using Ookla’s speed test tool. Based on my tests, the top providers with the fastest internet speeds were Safaricom, Faiba, and Zuku.

Safaricom is known for being the largest internet service provider in Kenya. Their internet is fast and reliable, with an average download speed of 60 Mbps and an upload speed of 20 Mbps. Faiba, on the other hand, offers some of the fastest internet speeds in Kenya, with an average download speed of 75 Mbps and an upload speed of 35 Mbps. Zuku, another popular internet service provider in Kenya, offers an average download speed of 50 Mbps and an upload speed of 25 Mbps.

Uptime and Service Stability

In addition to internet speeds, uptime and service stability are also important factors to consider when choosing a home internet provider in Kenya. Based on my research, Safaricom, Faiba, and Zuku have a good reputation for uptime and service stability.

Safaricom has a good customer service reputation and offers a 99.9% uptime guarantee. Faiba, on the other hand, offers a 99% uptime guarantee and has a good reputation for service stability. Zuku also offers a 99% uptime guarantee and has a good reputation for service stability.

Overall, when it comes to choosing a home internet provider in Kenya, it is important to consider internet speeds, uptime, and service stability. Based on my research, Safaricom, Faiba, and Zuku are the top providers with the best combination of speed and reliability.

Internet Packages and Pricing

As I researched the best home internet providers in Kenya, I found that many internet service providers offer a variety of packages and pricing options. In this section, I will discuss the affordable plans and premium packages offered by different ISPs.

Affordable Plans of Home Internet Providers

If you are looking for affordable internet plans, you may consider ISPs such as Poa! or Zuku. Poa! offers packages starting from Ksh 1,500 per month for 5 Mbps, while Zuku offers packages starting from Ksh 2,499 per month for 5 Mbps. Both ISPs offer a range of packages that cater to different needs and budgets.

Another affordable option is Faiba, which is owned by Jamii Telecommunications Ltd. Faiba offers packages starting from Ksh 5,250 per month for 15 Mbps. The company also offers Mobile 4G LTE services, which can be a great option for those who need internet on the go.

Premium Packages

For higher speeds and comprehensive packages, you may consider ISPs such as Safaricom and Liquid Telecom. Safaricom offers packages starting from Ksh 2,900 per month for 5 Mbps, while Liquid Telecom offers packages starting from Ksh 2,499 per month for 5 Mbps.

Safaricom also offers packages that include TV channels, such as the Home Fibre Plus package, which offers 60 Mbps and 60 TV channels for Ksh 6,299 per month. Liquid Telecom offers packages that include both home Wi-Fi and TV channels, such as the Liquid Home Entertainment package, which offers 50 Mbps and 60 TV channels for Ksh 4,999 per month.

It is important to note that prices and packages may vary depending on your location and specific needs. Therefore, it is advisable to compare the latest plans and prices before choosing an ISP.

Customer Service and Support

As a home internet user, getting reliable support is crucial in case of any issues. Here are some of the customer service and support features offered by the best home internet providers in Kenya.

Installation Services

When setting up your home internet, you want to ensure that the installation process is smooth and hassle-free. Most providers offer free installation services to their customers. For instance, Zuku provides free installation services for its Zuku Fiber customers. Telkom Kenya, on the other hand, offers a self-installation kit that makes it easy for customers to set up their internet connection.

Customer Reviews and Feedback

Customer reviews and feedback are a great way to gauge the quality of customer service and support offered by a provider. Safaricom is known for its excellent customer service, with customers praising the company for its quick response time and helpful support staff. Zuku also receives positive reviews for its customer service, with customers commending the company for its knowledgeable technicians and friendly support staff.

It is important to note that customer service experiences can vary from person to person, and it is always a good idea to read reviews and feedback from multiple sources before making a decision.

Overall, when choosing a home internet provider, it is important to consider the level of customer service and support offered. Look for providers that offer free installation services and have a reputation for providing helpful and friendly customer support.

Frequently Asked Questions

What are the pricing options for home internet in Kenya?

The pricing options for home internet in Kenya vary depending on the provider and the package you choose. Some providers offer affordable packages starting from as low as Ksh 2,799 per month, while others offer more premium packages that can cost up to Ksh 15,000 per month. It’s important to compare the pricing options and the services offered by different providers before making a decision.

Who offers the fastest home internet service in Kenya?

Currently, Faiba and Safaricom are known to offer some of the fastest home internet services in Kenya. Faiba has been known to offer speeds of up to 50Mbps, while Safaricom offers speeds of up to 40Mbps. However, it’s important to note that the speed of your internet connection may vary depending on your location and the package you choose.

What are the installation costs for home internet in Kenya?

The installation costs for home internet in Kenya vary depending on the provider and the package you choose. Some providers offer free installation, while others may charge a fee. It’s important to check with the provider before signing up for a package to avoid any surprise costs.

Which providers offer the most reliable home internet connectivity?

Safaricom, Faiba, and Zuku are known to offer some of the most reliable home internet connectivity in Kenya. However, the reliability of your internet connection may vary depending on your location and the package you choose.

How do the various fibre internet packages compare?

Fibre internet packages vary in terms of speed, pricing, and reliability. Safaricom and Zuku are known to offer some of the most popular fibre internet packages in Kenya. It’s important to compare the packages and the services offered by different providers before making a decision.

Can you recommend some budget-friendly home internet providers?

For budget-friendly home internet solutions, providers such as Zuku and Airtel Kenya offer affordable packages starting from as low as Ksh 2,799 per month. It’s important to compare the pricing options and the services offered by different providers before making a decision.