Terms and Conditions

KE Offers Terms and Conditions

These Terms and Conditions (“Terms”) govern your use of the KE Offers online platform (“Platform”). By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use the Platform.

Platform Description

KE Offers is an online service that scours both online and offline wholesalers and retailers for the best deals in Nairobi across various categories including but not limited to food, personal care, electronics, and toys. Users have the option to choose between in-store or delivery for a small service fee.

User Responsibilities

  • Accurate Information: Users must provide accurate and up-to-date information during the registration and purchasing process.
  • No Account Requirement: While an account is not required to use the service, users are encouraged to create one for a personalized experience, including order history tracking and special promotions.
  • Security: Users are responsible for maintaining the confidentiality of their account information and are liable for any activity that occurs under their account.
  • Prohibited Activities: Users may not engage in any illegal or unauthorized activities, including but not limited to hacking, phishing, spamming, or any form of fraudulent behavior.

Deals and Pricing

  • Deal Availability: The availability of deals is subject to change and may be limited by factors such as location and stock availability.
  • Pricing: The prices displayed on the Platform may be subject to change without notice. The final price, including any convenience fees, will be displayed before completing a purchase.

Service Fee

  • Fee Details: A service fee, starting from 8.75% is applicable on the total amount in the cart. This fee helps cover operational costs and maintain the quality of service. A minimum delivery fee of Ksh 50 applies to users choosing the Nairobi CBD delivery option. Please note that both the service and delivery fees vary depending on the product and shipping option you choose.
  • Non-Refundable: The convenience fee is non-refundable, even in cases of returns or cancellations, unless there is an error on the part of KE Offers.

Shipping/Shopping Options

  1. Delivery Options: Users have the following shipping/shopping options to choose from:

  • Delivery in Nairobi CBD (NRB CBD)
  • Delivery in Nairobi Estate
  • Courier (For deliveries outside Nairobi via established couriers. Customers must pick up the order from the chosen courier’s warehouse. The customer may or may not receive a message or call indicating their parcel has arrived.)
  • Shop In-Store (Available for carts with at least Ksh 2,500 worth of goods)

     2. Shop In-Store Recommendation: The “Shop In-Store” option is ideal for anyone looking to source one product in bulk. If you plan to purchase multiple products, we recommend selecting a shipping option that best suits your needs. However, the choice ultimately lies with you, and we are open to accommodating your preference.

Product Sourcing

  • Sourcing Locations: Our products are meticulously sourced from renowned marketplaces from Kamukunji to Eastleigh and Dubois to Gikomba. These markets are known for their diverse range of high-quality products, ensuring that we bring you the best deals available.
  • Quality Assurance: Before featuring any product on our platform, it undergoes a thorough quality assessment to ensure it meets our standards of excellence. We strive to provide you with products that not only offer great value but are also of exceptional quality.
  • Variety and Selection: The sourcing locations allow us to offer a wide range of products, catering to various preferences and needs. From daily essentials to specialized items, we aim to be your go-to platform for all your shopping requirements.

Payment

  • Payment Methods: KE Offers accepts payments through M-Pesa and credit/debit cards.
  • Security: KE Offers employs industry-standard security measures to protect payment information. However, KE Offers is not responsible for any breaches or unauthorized access.

Intellectual Property

  • Ownership: All content, trademarks, logos, and intellectual property rights on the Platform are owned by KE Offers or its licensors.
  • Use Restrictions: Users may not copy, modify, distribute, or reproduce any content from the Platform without explicit permission.

Privacy

  • Privacy Policy: The collection and use of personal information are governed by the KE Offers Privacy Policy. By using the Platform, you agree to the terms outlined in the Privacy Policy.
  • Cookies: The Platform may use cookies to enhance user experience. Users can manage cookie preferences through their browser settings.

Termination

KE Offers reserves the right to suspend or terminate user accounts at its discretion, without prior notice, if there is a violation of these Terms.

Limitation of Liability

KE Offers is not liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with using the Platform.

Changes to Terms

KE Offers may update these Terms from time to time. Users will be notified of significant changes. Continued use of the Platform after such changes constitutes acceptance of the new Terms.

Governing Law

The laws of Kenya govern these Terms. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts in Kenya.

For any questions or concerns regarding these Terms, please contact us at support@keoffers.com.

Date of Last Revision: 11 October 2023